The City of Ottawa would like to remind residents of the following schedule changes and City service impacts for the Remembrance Day holiday on Wednesday, November 11.
Client Service Centres
The City’s 3-1-1 Contact Centre will be open for urgent matters only. Please visit ottawa.ca/311↗ to submit a service request online.
ServiceOttawa’s Client Services counters and phone lines will be closed. Counters are located at Ottawa City Hall (110 Laurier Avenue West), Ben Franklin Place (101 Centrepointe Drive), Orléans (255 Centrum Boulevard) and West Carleton (5670 Carp Road).
The Provincial Court and Administrative Penalty System Hearing area located at Mary Pitt Centre (100 Constellation Drive) and the supporting counter and phone lines will be closed.
The Business Licensing Centre at 735 Industrial Avenue will be closed.
The City of Ottawa Spay and Neuter Clinic at 26 Concourse Gate will be closed.
The City of Ottawa Archives at the James Bartleman Centre will be closed on Wednesday, November 11.
Green bin, recycling and garbage collection
Curbside green bin↗, recycling↗, garbage↗ or bulky item↗ collection will follow the normal collection schedule on Wednesday, November 11.
Residents can sign up to receive collection reminders and service alerts by email or phone call on the collection calendar page↗.
Collections of multi-residential garbage containers, recycling containers, bulky items and green bins will follow the normal collection schedule on Wednesday, November 11.
The Trail Waste Facility Landfill↗ will be open on Wednesday, November 11 from 7 am to 6 pm.
For missed recycling or questions about your recycling collection, contact Miller Waste at area2@millerwaste.ca or 1-888-852-2374. For general recycling program information, visit CircularMaterials.ca/Ottawa↗.
Parking
All City parking regulations apply.
Transit Services
OC Transpo
During National Veterans’ Week, November 5 to November 11, Veterans wearing their medals or uniforms or presenting ID can ride for free on OC Transpo buses, all O-Train lines, Para Transpo vehicles and Société de transport de l'Outaouais (STO) buses. Companions accompanying veterans can also ride for free.
At all O-Train stations, veterans and their companions can use the video-chat function at ticket machines to speak with an OC Transpo representative to get through the fare gates at no charge.
On November 11, OC Transpo will pause all service to observe two minutes of silence at 11 am, where it is safe to do so. OC Transpo and Para Transpo buses will pull over to the side of the road and all trains will be held at station platforms.
OC Transpo will maintain regular transit service on Remembrance Day with some detours due to road closures for Remembrance Day ceremonies:
Downtown, Routes 5, 6, 7, 9, 10, 11, 12, 14, 15, 17, 18, 19 and 20 will be detoured due to road closures on Rideau and Elgin streets between 6:30 am and 1:30 pm.
Additional detours on Routes 39, 61, 84 and 163 will be required for road closures during community ceremonies across Ottawa.
Detour information will be available on OC Transpo’s alerts page.
OC Transpo’s Customer Service Centre located at the Rideau Centre will be open on Wednesday, November 11 from 12:30 pm to 9 pm.
The OC Transpo Lost and Found at St-Laurent Station will be closed on Wednesday, November 11.
Use the Travel Planner↗ or Transit↗, the recommended app for OC Transpo customers, to plan your trip.
Para Transpo
Para Transpo will operate regular service on Wednesday, November 11.
Regular bookings or recurring trips for Wednesday, November 11 will not be cancelled.
The Para Transpo pick-up and drop-off location for the National Remembrance Day Ceremony will be on Queen Street, between Elgin and Metcalfe streets.
Customers can book trips for Remembrance Day starting Wednesday, November 4, by calling 613-560-5000 or using My Para Transpo.
The Para Transpo trip reservation line and My Para Transpo will be open from 7 am until 5 pm on Remembrance Day for booking trips.
To get trip details and cancel a trip, the information and cancellation phone line (613-560-5000) is open:
Friday and Saturday from 6 am to 2:30 am
Sunday to Thursday from 6 am to 12:30 am
The text 57272 service will be open from 6 am to 9 pm (standard rates apply).
Customers can receive trip details or cancel a trip at any time, 24/7, through the automated phone system or My Para Transpo.
The Taxi Coupon line will be closed.
For more information on Remembrance Day service, visit octranspo.com or call (613) 560-5000. You can also connect with OC Transpo through Facebook↗, X↗, Bluesky↗ and Instagram↗.
Recreation and cultural services
All community, recreation and cultural facilities are open.
City-operated museums, galleries and Shenkman Arts Centre will be closed.
Meridian Theatres @ Centrepointe remains closed.
Ottawa Public Health
The Site mobile van↗ will operate from 5 pm to 11:30 pm.
Visit the Ottawa Public Health↗ web page for vaccination clinic hours and availability.
The Sexual Health Clinic↗ and satellite clinics will be closed.
Dental clinics↗ will be closed.
The Parenting-In-Ottawa drop-ins↗ will be closed on Wednesday, November 11.
Connect with a registered nurse from Health811↗ for free, secure, and confidential health advice. Service is available in English and French, with translation support also offered in other languages.
Our immunization program telephone line will be closed. You can update your child's immunization record using either the CANImmunize App↗ or the Immunization Connect Ontario (ICON) Tool↗. For more information visit our Updating Your Child's Immunization Record↗ web page.
Employment and Social Services
All four Employment and Social Services offices will be closed on Wednesday, November 11:
370 Catherine Street
2339 Ogilvie Road
100 Constellation Drive
2020 Walkley Road
Municipal child care services
All municipal child care centres↗ will be closed on Wednesday, November 11.
Ottawa Public Library
All branches of Ottawa Public Library (including Bookmobile, Home Services and InfoService) will be closed on Wednesday, November 11. Digital content and program listings are available through the Ottawa Public Library website↗. Virtual programs are available on OPL’s YouTube channel↗. Regular hours↗ resume on Thursday, November 12.